Frequently asked questions
Straight answers about what ProReside actually does today, not what it might do someday.
Getting started
What is ProReside?
A shared board for running a household: work orders for repairs and maintenance, chores and rewards for kids, and a home inventory for tracking what you own and its warranty status — all in one place instead of a whiteboard for one and a separate app for the other.
Is it free?
Yes, ProReside is free during the current beta — no card required to sign up. We're a small team building this one household's worth of feedback at a time; pricing plans are planned for later, but nothing is being charged today.
Do I need to download an app?
No — ProReside runs in your phone or computer's browser at app.proreside.com. There's no app-store download required.
Can I use this for a rental property, not just my own home?
Property Management (properties, tenants, leases, contractors, a maintenance board) is on the way but not live yet. If that's what you're after, join the waitlist on the homepage and we'll let you know when it's ready.
Kids & households
How do kids use it?
A kid can be handed a device in "Kid Mode" — a locked, PIN-protected view showing only their own chores, points, and rewards, not the rest of the household's admin controls or other kids' data.
Can more than one adult manage the same household?
Yes — invite other adults as admins or members. Admins can manage kids, rewards, and settings; members can create and complete work orders.
How do chores turn into rewards?
Completing a chore earns points toward a household leaderboard and a reward catalog an admin sets up — real redeemable rewards, not just a checkmark.
Claim Packet
What is a Claim Packet?
A PDF report — for one item or your whole home — showing photos, serial numbers, purchase and warranty info, and a dated maintenance history. It's meant to back up an insurance or home warranty claim with real records, since lack of documented maintenance is one of the most common reasons those claims get denied. See the Claim Packet feature page for more detail.
Can I get a copy of a Claim Packet resent to me if I lose it?
Not yet — Claim Packets are generated on your own device and aren't stored on our servers, so if you lose the file you'll need to regenerate it. Since it's built from your own maintenance records, regenerating it takes a minute.
Privacy & account
Who can see my household's data?
Only people you invite into your workspace. We don't sell your data.
How do I delete my account or workspace?
From the account menu, an owner can delete a workspace entirely (this removes everything in it — work orders, kids, assets, rewards — for everyone), or a non-owner member can leave a workspace on their own.
I have a question that's not answered here.
Reach out on the Contact page — we're a small team and read every message.